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Healthcare · 2024
Lumen Health
A patient portal that replaced three disconnected tools.
Web ApplicationsWeb Design
The challenge
Lumen's care team was juggling separate scheduling, messaging, and billing tools. We designed and built a unified patient portal with HIPAA-aware infrastructure, real-time appointment scheduling, and a dashboard their support staff actually wanted to use.
Results
- Support tickets
- -34%
- Appointment no-shows
- -19%
- Staff onboarding time
- -50%
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